Job Overview:
* As a Medical Office Administrator, you will be the primary point of contact for patients and other callers, providing a professional and courteous greeting.
* Responsibilities include managing medical records confidentially and efficiently, processing patient payments, and handling referrals from healthcare professionals.
* You will also maintain the reception waiting area and consulting rooms in a tidy condition, handle internal emails, and complete recalls.
* The ideal candidate will possess exceptional customer service and teamwork skills, high computer literacy, and experience with practice management software.
Key Responsibilities:
* Opening and closing the clinic according to established procedures
* Welcoming patients and other callers professionally and courteously
* Making appointments for patients
* Ensuring secure and efficient management of medical records
* Accurately processing patient payments via various methods
* Providing courteous assistance to referring doctors, hospital staff, and other external contacts
* Attending to patient inquiries
* Managing internal emails and tasks
* Completing rosters when colleagues are absent or on leave
* Maintaining the cleanliness and organization of the reception area and consulting rooms
* Accurately storing and retrieving patient and practice records through proper scanning, faxing, and filing procedures
* Guaranteeing confidentiality of patient personal and financial information at all times
* Supporting daily operations of the medical center effectively