About This Role
* Utilise your expertise to provide excellent team leadership to the HR Assist Team
* Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service
* VPS Grade 4: $97,955 - $111,142 plus superannuation.
About The Business Unit
People, Safety, Culture and Communications (PSCC) provides services and advice to the department on a wide range of human resources (HR), transformation, occupational health and safety, industrial relations, and workforce planning matters. This includes HR policy and strategy; organisational culture and change; recruitment and retention; performance and development; pay, benefits and workforce reporting; occupational health and safety management; employment regulations; and public service medal nominations.
About The Role
The Team Leader, HR Assist is responsible for overseeing and supervising the small HR Assist team - the dedicated first point of contact for HR queries across the department.
Some Of Your Duties Will Include
* Supervise the HR Assist team, the first point of contact centralised HR telephone and email information service (HR Assist) to the department.
* Manage and coach a small team of support officers to answer generalist HR queries including payroll, recruitment, learning and development, performance, health, safety and wellbeing, workplace relations, leave and other entitlements.
* Ensure the timely response to queries from managers and employees relating to HR policies and processes within established and agreed timeframes.
* Develop and implement processes that triage transactional HR queries to the appropriate specialist areas within PSCC and provide an escalation point for queries of a more complex nature.
To learn more about this role before applying, please read the attached position description.
About You
To be successful in this role, you will have:
* Exemplary customer service skills, and experience leading a helpdesk/service environment.
* Extensive knowledge of contemporary human resources practices and preferably, HR/Payroll systems.
* Strong organisational and administrative skills and experience in managing databases and creating / monitoring spreadsheets whilst maintaining confidentiality of personal information.
* Proven conceptual and analytic ability and experience in interpreting and analysing data to convert into meaningful reports.
* A qualification in human resources, business administration or a related field is desirable.
How To Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
Important Information
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.