Job title
People & Culture Manager | Building thriving workplaces where people and culture drive success
About The Memo
We are The Memo, a growing omnichannel retail business with an entrepreneurial spirit and a supportive team culture.
Our retail operations are the heart of our customer experience, ensuring every interaction is warm, seamless, and memorable.
We are looking for an experienced Retail Sales Manager to lead our retail team, drive performance, and contribute to our continued growth and success.
About This Role
As Retail Sales Manager, you will oversee retail sales performance across all store locations.
You will be responsible for driving revenue, profitability, and KPIs, while building a customer-first culture.
This role requires a robust commercial mindset, a passion for people, and the ability to implement strategies that inspire and motivate teams to deliver outstanding results.
Responsibilities
Develop and execute sales strategies to drive revenue, profitability, and KPIs.
Monitor sales trends, customer feedback, and market conditions to optimise retail strategies.
Collaborate with marketing and merchandising teams to align product knowledge and promotions with sales initiatives.
Analyse sales data with internal stakeholders to provide insights that improve performance across store locations.
Lead, mentor, and motivate store teams to foster a high-performance culture.
Work closely with store managers to ensure continuous coaching and support for their teams.
Identify recruitment gaps and support the recruitment process alongside People & Culture.
Partner with eCommerce and digital teams to ensure seamless omnichannel customer experiences.
Support in-store events, activations, and community-building initiatives in partnership with marketing.
Optimise staffing and rosters to maximise sales and efficiency while managing wage costs.
Responsible for ongoing management and development of store managers
Ensure all retail stores comply with OH&S; regulations in collaboration with People & Culture.
Ensure all team members adhere to brand standards, policies, and operational procedures.
Qualifications
Proven experience in sales leadership, preferably in retail or an omnichannel environment
Strong leadership skills with the ability to motivate and inspire teams
Track record of achieving sales targets and driving commercial growth
Excellent communication, interpersonal, and relationship-building skills
Ability to analyse sales data and translate insights into actionable strategies
Strong organisational skills and attention to detail
Customer-focused mindset with a passion for delivering exceptional experiences
Comfortable using data and technology to support decision-making
Benefits
Flexibility with a hybrid working environment (Monday – Wednesday in the office, Thursday – Friday from home)
A pet-friendly office – bring your dog to work!
Cost-price staff discounts so you can enjoy our products as much as our customers do
Six weeks paid maternity leave to support you during life's biggest milestones
A vibrant, growing business where positivity and connection are at the heart of everything we do.
How to Apply
If this sounds like you, we'd love to hear from you.
Please send us your CV and why you're interested in working with us.
Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail
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📌 Retail Sales Manager
🏢 the memo
📍 Melbourne