About the Role
The Operations Officer role provides administrative and operational support to the Risk Based Monitoring teams. The position works under limited direction, with guidance from the teams' Directors, and plays an active role in ensuring the smooth day-to-day operation of the team in accordance and compliance with policy, legislation and regulatory frameworks. The role is subject to exposure to potentially confronting and distressing material that needs to be handled with professionalism and empathy.
Responsibilities
* Undertake, and assist with, a holistic range of administrative processes and support functions including but not limited to email, correspondence and record management, coordination of non‐regulatory travel and equipment for inspectorate activities and system/database maintenance.
* Manage individual tasks and priorities under limited direction, applying sound judgement, attention to detail, and initiative to deliver accurate and timely outcomes.
* Handle sensitive and potentially distressing material with professionalism and empathy, maintaining emotional resilience and conducting administrative activities with a focus on the dignity of those involved.
* Develop and deliver communication materials, and maintain the team's SharePoint pages to provide timely, accurate and current information to the team.
* Build and maintain effective stakeholder relationships through strong communication, negotiation and interpersonal skills contributing to resolving moderately complex issues and representing the team in stakeholder meetings and forums to support group objectives and inspectorate activities.
* Contribute to fostering a collaborative and knowledge‐sharing team environment by supporting capability building initiatives and promoting efficient resource use across the group.
* Review, maintain, and identify gaps in operational processes, tools, and digital systems to support the accuracy, accessibility, continuous improvement, and efficiency of workflow and operational practices.
* Assist in the development, implementation and review of operational processes and guidance materials, ensuring alignment with legislation and procedural and Commission standards.
* Under limited direction, collect, analyse, and interpret moderately complex to complex information from a range of sources to support the Inspectorate Planning and Coordination team with reporting.
Salary offered will be between $89,135 - $96,829 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Applications close on 17 June 2026 – 11:30PM (AEST).
#J-18808-Ljbffr