Job Description
We are seeking a skilled professional to play a vital role in our Defence logistics operations. The Admin and Customer Service Officer will be responsible for accurate data entry, document control, reporting support, and frontline customer service activities that contribute to efficient warehouse and distribution operations.
Based at Royal Military College in the ACT, you will act as a critical key point of contact for internal teams and external Defence stakeholders. The role ensures that queries, escalations, and routine communications are managed professionally and in a timely manner.
Key Responsibilities
* Coordinate and deliver day-to-day administrative and customer service support to operational teams
* Maintain accurate records, forms, registers, and databases in line with contract and audit requirements
* Provide frontline customer service support for inbound enquiries, complaints, and order tracking requests
* Generate standard reports and assist in preparation of formal documentation (e.g. meeting packs, activity trackers, KPI reporting inputs)
Requirements
For this role, we are looking for motivated professionals who bring:
* Minimum 3 years' experience in an administrative, customer service, document controller or logistics support role
* Experience working in a logistics, warehousing or Defence-related environment (preferred)
* Proficient in Microsoft Office Suite (Excel, Word, Outlook, SharePoint) and ability to work with ERP/WMS platforms
* Strong written and verbal communication skills
* Well-organised and able to prioritise tasks in a fast-paced operational environment
* Ability to maintain confidentiality, accuracy, and professionalism in all interactions
Benefits
As an employee of our organisation, you can expect:
* Industry-leading training and career development
* Supportive, inclusive teams with approachable leaders
* Opportunities to grow across a global logistics network
Eligibility
To apply for this role, you must:
* Be an Australian Citizen
* Be eligible to obtain and maintain an AGSVA Defence Security Clearance (Baseline or higher)