Dealer Operations Officer page is loaded## Dealer Operations Officerlocations: Sydney Office - George Streettime type: Full timeposted on: Posted Todayjob requisition id: JR101091**About the Role** We're looking for a detail driven and customer focused Dealer Wholesale Officer to join our Dealer Wholesale team within Business Banking. In this role, you'll play a critical part in the end-to-end operational processing of dealer floorplan facilities, supporting our dealers, distributors and internal stakeholders to ensure settlements, payments and compliance activities are completed accurately and on time.You'll work closely with Sales, Credit, Risk and Finance teams to coordinate settlements, review documentation, process transactions and maintain dealer and distributor setups within our systems. This is a hands-on role where organisation, attention to detail and the ability to juggle competing priorities really matter. You'll also be a key point of contact for dealers, providing guidance and support over the phone and via email, helping them navigate floorplan facilities and systems with confidence.This role suits someone who enjoys structured processing work, takes pride in doing things right the first time, and thrives in a collaborative, fast paced environment where no two days are quite the same.**About you** You're someone who enjoys working behind the scenes to make sure everything runs smoothly. You're organised, proactive and comfortable managing multiple tasks while meeting daily deadlines and SLAs. You have a strong customer service mindset and communicate clearly and professionally with a wide range of stakeholders.Ideally, you'll bring experience in a similar operational, banking, finance or accounts role, along with a solid understanding of documentation, payments or settlements. You're confident using systems and Excel, pick up new processes quickly, and enjoy following procedures while also solving problems as they arise. Most importantly, you care about quality, compliance and delivering a positive experience for both internal teams and external customers.If you're looking for a role where you can build your banking operations experience, work with supportive teams, and contribute to a values driven organisation, we'd love to hear from you.BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.**Our perks**At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:* Flexible working arrangement - Balance your work and personal life with ease.* Discounted financial products - Enjoy exclusive rates on our financial services across the Group.* Salary sacrificing options - Maximise your take-home pay with our salary packaging options.* Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.* Discounted private health insurance plan - Take care of your health with our special rates.* Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family* Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.* Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!**How to apply**To apply for this role, follow the links.BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.**Please no agency applications.**The BOQ Group talent team is made up of customer-centric talent professionals with extensive recruitment experience between them. They live and breathe the BOQ way and are dedicated to guiding you along the recruitment process, from start to finish.#J-18808-Ljbffr