Overview
Mantra Lorne is located in the coastal town along the Great Ocean Road and is spread across 12 acres of landscaped gardens, offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, in office restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients. Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events. There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking to playing tennis or golf, exploring art exhibitions and markets, or relaxing on the beach.
Perks of joining Mantra Lorne
- Onsite accommodation available in shared facilities for a weekly fee (upon availability)
- Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
- Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
- Travel the world with access to heavily discounted staff rates through Accor
Purpose
As a Reservations Agent, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our outstanding teams to ensure a smooth and enjoyable guest experience.
Casual loading on all hourly rates. Base rate of $26.70. With Loadings: Monday - Friday $33.38ph, Saturday $40.05ph, Sunday $46.73ph and Public Holidays $66.75ph.
Primary Responsibilities
- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
- Safely and securely handle payment transactions, verifying billing details for accuracy
- S uggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
- Assist in resolving guest complaints or issues related to reservations, billing, or room assignments
Skills and Experience
- Customer service-oriented with exceptional communication skills
- Previous experience in a similar role in the hospitality industry is preferred
- Proficiency in using reservation and property management systems is a plus
- Problem-solving skills and the ability to remain calm under pressure
- Team player with a positive attitude and willingness to go the extra mile
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally, you can grow your hospitality network worldwide
- Worldwide Opportunities - Over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitality
#J-18808-Ljbffr
📌 Reservations Agent
🏢 Accor
📍 Lorne