Retail Consultant Role
We are seeking a dedicated Retail Consultant to drive customer satisfaction and sales growth.
This role involves providing exceptional customer service by understanding customers' needs and recommending relevant products. Key responsibilities include:
* Analysing customer requirements and suggesting suitable products.
* Maintaining up-to-date product knowledge to effectively communicate features and benefits.
* Upselling and cross-selling opportunities where appropriate, informing customers about promotions.
* Consistently delivering outstanding customer service.
* Ensuring store presentation aligns with Visual Merchandising (VM) guidelines.
* Resolving or escalating customer concerns in a timely manner.
Key qualifications for this role include at least 2 years' experience in home/lifestyle retail, preferably in Australia, and being an Australian citizen, resident, or holding a valid visa.