Overview
The Company: Join a global powerhouse in the commercial equipment industry! This company doesn't just manufacture and distribute—they revolutionize industries with cutting-edge solutions and unmatched customer support. With a stellar reputation and a commitment to excellence, they pride themselves on delivering cutting-edge products and unparalleled service to their valued clients.
The Position
Are you passionate about making a difference? We’re on the hunt for a dedicated and dynamic Customer Service Officer to become the heartbeat of this company's customer relations. If you excel in communication and have a relentless drive for customer satisfaction, this role is your chance to shine. Your mission? To ensure our customers experience exceptional service and support every single time.
Responsibilities
- Process sales orders accurately through SAP
- Provide updates on stock availability, pricing, delays and ETA’s
- Following up with customers pre and post servicing
- Respond to general product and delivery enquiries
- Fielding enquires regarding repairs and credits from existing clients
- Produce daily sales order reports and other reports as requested by management
- Liasing with Freight companies
- Following up on pending emails and enquiries
- Checking stock availability
About You
- Familiarity with CRM systems, MS Office, and particularly SAP will give you an edge
- Ability to meet deadlines and juggle priorities with ease
- Precision and accuracy are your trademarks
- Strong communication skills and a team player are critical
- Prior experience in a product-based customer service role within an office environment is highly desirable
Benefits
- Flexible working arrangements - work from home 2 days a week, 3 days in the office (After a 6 month training period)
- Join a tight-knit team, with an amazing work culture
- Quarterly lunches provided
- Unlimited free coffee - high-grade coffee machine!
- Join a renowned brand, recognized globally!
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on.
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