Job Description
We are seeking an experienced retail store leader to drive sales, manage store performance, and build a high-performing team culture that delivers outstanding customer service.
This is a hands-on leadership role where you will coach and support your team, drive operational excellence, and play a key part in shaping the store's success.
Key Responsibilities
* Lead, coach and develop team members to achieve their full potential
* Translate business strategy into clear store-level goals and action plans
* Monitor performance and conduct regular reviews of financial and operational KPIs
* Manage wages, stock flow, store presentation and operating costs
* Ensure the right mix of products is available to meet customer needs and drive sales
* Uphold safety, compliance and store standards
* Create a team culture that values communication, collaboration and accountability
Requirements
* Previous retail leadership or store management experience
* Logistics background with experience in scheduling inbound and outbound deliveries, understanding of stock management, cost control and financial performance
* Strong customer focus – especially with building trades
* Proven experience working with suppliers
* Excellent communication and people leadership skills
* Ability to thrive in a fast-paced environment and manage competing priorities
* Commercial mindset and strong attention to detail
* Availability to work across a 7-day trading roster (which may include weekends and late nights)
* Experience in hardware, home improvement or trade retail (preferred but not essential)
Benefits
* Supportive and flexible work environment
* 5th week of annual leave every year after first year
* 2 well-being days and 1 volunteer day annually
* Abundance of learning, development, and career growth opportunities
* 12 weeks of gender-neutral paid parental leave for primary carers
* Proudly awarded Bronze Employer for LGBTQ Inclusion
* Recognized as the 74th in the Equileap Top 100 globally for initiatives on gender equity
* Gold accreditation by Mental Health Australia
* Incredible value discounts and perks through our employee app