Overview
Granite Lane is a family-owned interiors brand known for our considered collections, refined aesthetic and growing national e-commerce presence.
We are seeking a highly capable and detail-driven Operations & E-Commerce Administrator to support the integrity of our brand across digital and operational touchpoints.
This role is suited to someone organised, energetic and confident — someone who understands that precision matters, presentation matters, and process matters.
You will play a key role in maintaining the quality of our Shopify website, supporting the management team and ensuring our showroom and warehouse operations run seamlessly.
The Role
E-Commerce & Brand Integrity
Managing product uploads and updates within Shopify.
Writing and refining product descriptions in line with our brand tone.
Ensuring metadata and SEO alignment across all listings.
Preparing and formatting imagery to meet brand standards.
Maintaining consistency, accuracy and polish across the website.
Operations & Administration
Entering supplier invoices and maintaining inventory accuracy (Stocky).
Managing supplier invoicing and payment reconciliation.
Carry out stocktakes across showroom and warehouse.
Developing and refining internal documentation and processes.
Providing ad hoc administrative support to the management team.
Dispatch & Logistics
Packing and processing online orders with care and accuracy.
Booking deliveries with carriers and coordinating logistics.
Working closely with our warehouse team to manage stock flow.
Proactively following up on orders and resolving delivery issues.
Covering the Dispatch Administrator during leave periods.
Ensure the back end of the showroom is tidy and in order.
Client Support
Managing incoming calls with professionalism and warmth.
Assisting customers with product and order enquiries if needed.
Who You Are
You are organised, proactive and confident in your abilities. You take ownership of your work and understand the importance of detail in both digital and operational environments.
You bring:
Exceptional attention to detail.
Strong administrative capability.
Clear and confident communication skills.
A proactive, solutions-focused mindset.
The ability to work autonomously within a small team.
Intermediate computer skills and the ability to learn new systems quickly.
Reliability, strong time management and professional presentation.
Experience with Shopify or e-commerce platforms is highly regarded.
The Environment
Granite Lane is a creative and collaborative team who value precision, aesthetic integrity and continuous improvement. This is a varied and hands-on role across our Osborne Park showroom and Darch warehouse.
We are looking for someone who wants to add genuine value and grow with the business.
We're open to part-time or full-time hours for the right person.
This is an onsite role, as we place strong value on collaboration, team connection and being actively involved in the day-to-day rhythm of the business.
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