Job Opportunity
About us
We are a global leader in the mining, minerals and metals industry with an extensive track record spanning four decades across a wide range of commodities.
Our teams have deep expertise in the mining, minerals and metals processing industries, as well as related non-process infrastructure such as water, and energy solutions. We cover all major mining centres with offices across Africa, North and South America, and Asia-Pacific.
Key Responsibilities
* Provide frontline technical support and assistance to end-users, troubleshoot hardware and software issues, install and maintain IT equipment ensuring the smooth operation of IT systems to support daily operations across the region.
* Install, configure, and deploy desktop computers, laptops, software applications, and peripheral devices according to company standards and procedures.
* Conduct hardware upgrades, replacements, and repairs as needed, ensuring compatibility and functionality with existing systems and network infrastructure.
Technical Requirements
* Providing first-level technical support to end-users via phone, email, or in person, resolving hardware, software, and network issues promptly and effectively.
* Troubleshooting desktops, laptops, printers, peripherals, and mobile devices to diagnose and resolve technical problems.
* Escalating complex issues to higher-level support teams or vendors as necessary, ensuring timely resolution and minimal disruption to operations.
This is an exciting opportunity for individuals who are passionate about technology and customer service.