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Job Title: Customer Support Officer
The position of Customer Support Officer exists within the Digital Health Service of the Northern Sydney Local Health District.
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* Assist customers by providing a timely, friendly and professional support service for all IT related SARA tickets.
* Participate in a 24/7 on-call roster to provide support across the LHD.
* Support all acute, subacute and community sites and may involve travel to various sites across NSLHD on an as needed basis.
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Requirements:
* Extensive experience in a customer support role with a focus on end-user computing solutions in a complex environment.
* Demonstrated experience in the provision of end-user support, troubleshooting basic software and hardware-related problems including PCs, peripherals, printers, videoconferencing and nominated audio-visual devices, mobile devices.
* Excellent communication skills, verbal, written, with end-users.
* Experience in managing multiple tasks simultaneously.
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Responsibilities Overview:
This role is ideal for those who have excellent problem-solving skills, great communication abilities, and a passion for delivering exceptional customer experiences. If you are looking for a challenging role that allows you to make a real difference, then this could be the perfect opportunity for you.