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Support officer

Wollongong
Wirrigan Group
Posted: 26 February
Offer description

* Assisted School Travel Program
* Initial contract until 30/06/2026
* Clerk 1/2 and Clerk 3/4

As a Support Officer, you'll be part of a dedicated team committed to delivering exceptional customer service and operational support that directly contributes to positive outcomes for students and families.

This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering accurate, customer‑focused service.

Your responsibilities

* Deliver professional, confidential and timely customer service to parents, schools, contractors.
* Use TRIM, HPRM8, Microsoft Office and other program systems to support efficient daily operations.
* Provide administrative support including filing, records management, mail processing, register maintenance and document preparation.
* Assist with operational tasks such as transport run creation, data processing, data verification, reporting and accurate record maintenance.
* Prepare documents, briefings and reports while ensuring all electronic and hard‑copy records comply with departmental policies.

Your skills

* Strong customer service skills with the ability to communicate clearly and professionally.
* High attention to detail and the ability to manage competing priorities.
* Confidence using a variety of computer systems and the willingness to learn new technologies.
* Sound organisational skills and the ability to follow established procedures.
* A commitment to supporting safe and effective transport services for students with disability.

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