About The Role
The Technical Specialist will provide technical support to the Claims Team by contributing to proactive claims management. You will be responsible for assisting the Claims Team in making timely and appropriate decisions, ensuring claims strategy is cost-effective and tailored.
You will also coach and mentor Claims Advisors to ensure sound decision-making and assist in developing legislative and regulatory knowledge and skills.
Key Responsibilities:
* Act as the subject matter expert for the team in area of specialisation and be the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures
* Provide specialist technical and/or professional advice for authorisation and approval of complex claims involving analysis and experience to arrive at the correct course of action
* Increase awareness of the cost and consequence of technical decisions
* Provide technical expertise and support to ensure ongoing quality decisions and outcomes
* Actively share knowledge, advise and coach others to build and develop technical capabilities to create a high-performing team environment
What We Are Looking For
We are looking for someone with proven experience in NSW Workers Compensation and experience in a technical role within personal injury insurance. A background in managing high-risk claims areas such as litigation, WPI, Work Injury Damages, Section 39 claims, Internal Dispute Resolutions within the NSW Workers Compensation Scheme would be an advantage.
Other Requirements:
* Demonstrated understanding of current Workers Compensation Legislation
* Reasonable understanding of medical terminology
Why Work With Us
At our organisation, we offer a competitive benefits package and excellent work culture. We also provide flexible working and leave options, including paid parental leave and unlimited emergency response leave.
Invest in your future with ongoing study support and career development programs.
Our Culture
Our organisation is dedicated to creating a diverse, inclusive and accessible workplace. We believe that our employees are the driving force behind our success and strive to create an environment where everyone feels valued and connected.
Join us in our mission to make a difference in the communities we serve.