Overview Customer Success Manager @ Ecommerce EquationThis is a Member Success Manager role with Ecommerce Equation Group based in Sydney, NSW, AU.
This role involves helping founder-led brands scale their businesses by delivering effective customer success strategies and hands-on implementation.We're after a sharp, proactive operator who can juggle large portfolios and genuinely cares about helping people scale their business.What You'll Be Doing Guide success, not just service itOwn a portfolio of around 250 brands and know exactly where each member is on their journeyBuild strategies that keep members engaged, improving, and sticking around for the long haulHold regular check-ins, run quarterly strategy calls, and keep progress movingPoint them to the right tools at the right timeHelp members overcome roadblocks by connecting them with the right modules, coaches, or playbooksStay ahead of their needs and anticipate where they'll need extra support before they even askBe the human behind the helpJump into our communication channels to ensure no one's left hanging; serve as the go-to and a cheerleader, with gentle nudges when neededTrack retention and help us win itMonitor engagement metrics and feedbackCreate smart, simple re-engagement strategies to get members renewingFind and fix gaps in our process to make the member journey smoother and stickierWho You Are 3+ years in client success, working in ecommerce, digital marketing or SaaSYou've managed large client portfolios and know how to scale care without dropping qualityYou're tech-savvy, process-driven, and thrive in a fast-moving environmentYou're a brilliant communicator.
Sharp, warm, and clearYou love helping others grow, and you don't need to be the loudest in the room to leadWhy You'll Love It Here Fast-moving, high-energy ecommerce business where no two days are the sameWork with some of the best ecommerce talent in the worldCollaborative team culture that actually walks the talkHybrid flexibilityKey NotesPlease consider applying even if you don\u2019t meet 100% of what's outlined.Key Responsibilities Key StrengthsExperience in ecommerce/marketingData-drivenWhy Ecommerce Equation Group is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
When you apply you have the chance to show more than just your resume.A Final Note : This is a role with Ecommerce Equation Group, not with Hatch.Qualifications & Details Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Business DevelopmentIndustries: Internet Marketplace Platforms#J-18808-Ljbffr