About our organization
Build a fulfilling career in an innovative, fast-paced and collaborative environment.
We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers.
Role Overview:
You'll play a pivotal role in delivering seamless banking experiences, meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on available financial solutions.
This is based mainly in branches, delivering high standards of customer service to ensure customer satisfaction. You will be part of a collaborative team and act as a role model and peer coach to deliver exceptional customer experience.
As an Expert Financial Solutions Advisor, you'll have opportunities to contribute to significant uplifts in customer engagement and advocacy, create real customer value, actively participate in and support various bank programs and initiatives, take responsibility for 'know your customer' from a risk perspective, and ensure compliance with relevant policies and procedures.
We're looking for someone who is passionate about delivering exceptional customer service, has retail experience, and is comfortable using technology. If you possess most of these skills, we'd love to hear from you.
The successful candidate will have the resources, opportunities, and support needed to take the next big step in their career. We provide flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services.