SKILLS:
The role requires you to hold at least a relevant AQF (or equivalent) Cert IV or above + 12 months of relevant employment experience.
RESPONSIBILITIES:
The role of Cafe Supervisor is to supervise, coordinate and train food and beverage staff and ensure a high level of customer service is delivered to guests.
DUTIES:
* Supervise operations of cafe and restaurant – ensure smooth daily operations
* Supervise and Train staff – assist in the induction and training of all food and beverage staff ensuring all competencies are met
* Monitoring staff – including rosters, performance and resolving any grievances
* Plan daily work – plan set and inform staff of timing and priorities of work tasks whilst dealing with problems as they arise to minimise impact on scheduled work.
* Consult with business owners/managers and other staff – ensure regular communication with owners/manager ensuring to carry out any instructions from management
* Provide high level of customer service – take reservations, greet, and acknowledge each guest in a friendly manner, handle customer complaints positively
* End of day reporting and staff cost / beverage cost monitoring and reporting
* Preparing displays and presenting stock, including specials
* Preparing and mixing a range of sophisticated drinks
* Practice Promote and Follow OH&S procedures – be a lead participant in the quality improvement process whilst promoting safety to staff and patrons
* Coordinate emergency response – promptly ascertain the scope and severity of the emergency and develop the appropriate responses. Follow the caf? emergency procedures, understand evacuation procedures, and ensure full compliance
* Ensure premises and equipment are clean – where required ensure all areas of the Caf?/Restaurant are maintained in a clean manner.
* Observe and enforce Liquor Licencing – ensure that the liquor licencing requirements are adhered to at all times ensuring all staff are aware of requirements and any breaches by patrons are dealt with promptly
* Entry/supervision of entries in accounting records required to be kept and maintained under the relevant industry standards
* Ensure adequate stock levels – monitor and ensure adequate stock levels are maintained in all areas of the establishment
* Other incidental and peripheral duties as requested by the employer
ADDITIONAL ATTRIBUTES:
* Lead by example at all times
* The ability to multitask while keeping a high level of attention to detail
SALARY:
An annual salary of $65,000 - $80,000 based on experience.
#J-18808-Ljbffr