Job Title: Administrative Support Officer
Working Hours: Monday - Friday, 37.5 hours per week
Salary: Above market pay rates
The successful candidates will have a proven track record in administration support and customer service, be highly analytical and organized, with the ability to manage high volumes of work.
About The Role
In this role, you will manage caseloads of varying complexities and combine administrative and people skills to support the lives of vulnerable individuals. Your responsibilities include:
* Assist in the day-to-day management of client estates and personal finances
* Liaise with clients, their families, service providers, and stakeholders
* Maintain accurate financial records and prepare statements
* Support clients in receiving their full entitlements and benefits
* Help coordinate property, assets, and investments as needed
* Ensure compliance with relevant processes and guidelines
About You
To succeed in this role, you will have:
* Strong administrative and organizational skills
* Experience in casework, financial management, or estate administration
* Excellent written and verbal communication skills
* Confidence working with a range of stakeholders, including vulnerable clients via phone
* High attention to detail and the ability to work independently
* A commitment to delivering quality customer service
* Ability to handle and resolve complex queries
Experience in government, finance, legal, or aged care environments will be highly regarded.
Requirements
* All candidates must have a valid Nationally Coordinated Criminal History Check within the last 12 months
* Must be available to start within 1 week
Application Process
If you're eager to find out more, click 'apply now'. To discuss the role further or send your CV, please email Monique Costanzo at as soon as possible.
Due to high volumes of applicants, only those shortlisted will be contacted. If you are already registered with Randstad, please send an email to register your interest for this role, and we will be in touch.
Why Work for Randstad?
Join Randstad's community of contractors for customer service roles across various government departments. Working as a contractor with Randstad offers many benefits:
* Three pay runs per week, ensuring timely payment
* Access to the My Randstad portal for easy payslip access
* Exclusive access to roles before they go to market
* Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas, and more
* Access to our employee assistance program services, including counseling
At Randstad, we are committed to providing equal employment opportunities and embracing diversity. We actively encourage applications from all backgrounds.
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