Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.
HOW YOU WILL MAKE AN IMPACT
* Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
* Provides end-user software and hardware troubleshooting
* Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
* Administers e-mail, Microsoft office, etc.
* Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
* Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
* Maintains current knowledge of relevant technology as assigned
* May coach and provide guidance to less‑experienced professionals
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
* Education : AA/AS degree or equivalent technical training, certification(s) or experience
* Experience : 5+ years of related experience
* Certification : Candidate must possess an appropriate and current DoD 8570/8140 Information Assurance Technical (IAT) Certification to be considered for employment. CompTIA Security+ CE Certification is the preferred certification.
* Security Clearance Level : Active TS/SCI with Polygraph is required.
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
* Growth: AI‑powered career tool that identifies career steps and learning opportunities
* Support: An internal mobility team focused on helping you achieve your career goals
* Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
* Community: Award‑winning culture of innovation and a military‑friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
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