Application Support Engineer (Weekend Shift)
Join to apply for the Application Support Engineer role at Michael Page. This opportunity is with a small‑sized organisation operating within the fintech sector.
Job Description
* Provide application support 4 days a week and 1 day over the weekend to ensure seamless operations.
* Diagnose and resolve technical issues promptly and effectively.
* Analyse logs, FIX messages, and other primary sources to determine the root cause of trading and quoting issues.
* Collaborate with internal teams to address and resolve system‑related queries.
* Monitor system performance and proactively address potential issues.
* Document support activities and maintain accurate records of incidents and resolutions.
* Assist in deploying updates and patches to applications as required.
* Provide training and guidance to end‑users on application usage when necessary.
* Maintain a strong understanding of company applications and systems.
Qualifications
* 2–5 years experience in application support in the financial services industry, especially in trading.
* Proficiency with investigations related to trade execution and market data distribution processes and lifecycles.
* Understanding of FIX protocol.
* MetaTrader 4/5 application knowledge is preferred/desired.
* Good knowledge of TCP/IP and networking.
* Basic knowledge of SQL (PostgreSQL, MySQL).
* Strong problem‑solving and troubleshooting skills.
* Familiarity with software applications and system monitoring tools.
* Excellent communication skills to liaise effectively with stakeholders.
Benefits
* Comprehensive benefits package to support your wellbeing.
* Opportunity to work in a supportive and innovative environment.
* Permanent position with career growth potential in the fintech industry.
* Based in Cambridge, offering a great work‑life balance.
Contact
Hima Arafath (Quote job ref: JN- )
#J-18808-Ljbffr