Primary ResponsibilitiesSales ManagementAchieve daily targeted number of sales calls with effectiveness.Develop business leads for the hotel on a weekly basis.Prepare a monthly list of accounts to target for the following month.Plan a minimum of 2 site inspections or entertainment meetings per week with qualified potential or new accounts.Prepare a monthly action plan for the main market segments.Review account profiles monthly, focusing on room night production and average rate.Monitor competitors’ rate strategies, account penetration, and marketing activities to maintain a competitive edge.Manage accounts under your responsibility, including contracting, updating profiles, and renewing contracts.Update management on VIP arrivals and coordinate meet and greet activities.Upsell, cross-sell, and promote hotel facilities and services to maximize revenue.Conduct negotiations to secure the best profit margins and rates for the hotel.Attend hotel client and local business community events to network and increase visibility.Keep the Director of Sales & Marketing informed about market trends and business leads.Team ManagementInterview, select, and recruit direct reports.Identify and develop potential team members.Conduct performance reviews with team members.Monitor team members’ appearance, attitude, and professionalism regularly.Develop and conduct staff training programs focusing on their development needs and acquiring new skills.Other ResponsibilitiesAttend all briefings, meetings, and training sessions as assigned.Maintain a high standard of personal appearance and hygiene.Be familiar with hotel fire, life safety, and emergency procedures.Perform other duties as assigned by management.Main Complexity/Critical issues in the JobUnderstand guest requirements precisely and ensure services meet their expectations.Provide effective after-sales service and address guest complaints promptly and efficiently.
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