Techforce is partnering with a well-established organisation to recruit an experienced IT Support Specialist for a permanent, full-time opportunity based in Melbourne. This is a hands‐on role suited to someone who is confident working independently, takes ownership of issues, and enjoys providing reliable Level 1/2 IT support across a broad internal technology environment.
Key Responsibilities
* Provide Level 1 and 2 support across hardware, software, systems, connectivity, and access issues
* Diagnose, troubleshoot, and resolve incidents and service requests through the helpdesk system
* Configure and deploy laptops, mobile phones, and end‐user technology
* Support onboarding and offboarding, including account setup, access removal, and device recovery
* Maintain IT assets, registers, and device lifecycle processes
* Support reporting and business visibility through Power BI
* Assist with system maintenance, patching, and general infrastructure support
* Maintain accurate documentation, service records, and asset information
* Liaise with internal stakeholders and external vendors where required
About You
* Level 1/2 IT support within a helpdesk or service desk environment
* Supporting Windows environments and end‐user devices
* Microsoft technologies including Active Directory, Entra ID, Intune, Exchange Online, Teams, SharePoint Online, and Microsoft 365
* ITSM/ticketing systems, user access, and device management
* Troubleshooting hardware, software, and basic network connectivity issues
* Power BI, including creating, maintaining, or supporting reports and dashboards
You will also be:
* Hands‐on and proactive, with a willingness to roll up your sleeves
* Comfortable working autonomously and managing competing priorities
* Someone who takes ownership and follows issues through to resolution
* A strong communicator with a practical, customer‐focused approach
* Experience with SharePoint administration, Veeam, Power Automate, Microsoft Copilot, or virtual infrastructure will be highly regarded.
What's on Offer
* Permanent full‐time role
* Melbourne‐based position
* Broad technical exposure
* Opportunity to play a key role in day‐to‐day IT operations
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