General Manager, Systems & Customer Operations General Manager, Systems & Customer Operations21 hours ago Be among the first 25 applicants Direct message the job poster from Sparrow XPLInnovate, Integrate, Elevate with Sparrow XPL Sparrow XPL is on the lookout for a game-changing General Manager – Systems & Customer Operations to join our leadership team from July 1st.
This is not your typical ops role.
We're building something special — a smart, tech-led 4 PL that brings real-time visibility, automated exception handling, and data-driven logistics strategy to life for our clients.
Your mission? Be the engine room that makes it all run smoothly.
What you'll own: Management of our Mach Ship (freight) and Zoho (CRM/support) platforms Seamless onboarding experiences for new clients Leading our customer support team to deliver above-and-beyond service Overseeing invoicing, billing, and system admin Management of offshore resources Handling the commercial side: procurement of freight rates, service performance analysis Partnering with the CEO and CTO to develop in-house tools that drive scale and efficiency What we're looking for: Deep experience in freight ops, transport systems, or 4 PL/3 PL environments Strong background in systems like Mach Ship, Zoho, or similar TMS/CRM tools Leadership in customer-facing teams, with a knack for simplifying complexity Commercial acumen — procurement, rate benchmarking, and invoice oversight Collaborative mindset — you'll work directly with our exec team to shape our next chapter What we're offering:$120k base salary + super Discretionary bonuses Laptop + phone provided Hybrid flexibility with the ability to shape your schedule A front-row seat in one of Australia's smartest logistics start-ups Sound like you? DM me or apply directly — we're moving fast and would love to talk.#Logistics Jobs #Freight Tech #4 PL #Customer Operations #Systems Manager #Zoho #Mach Ship #Sparrow XPL #Leadership Roles #Hiring Now #Supply Chain Australia Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Sparrow XPL by 2x Sign in to set job alerts for "General Manager System" roles.
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