The Senior Manager, Quality plays a key role within the Innovation and Quality Team, reporting to the General Manager Quality – Community and Housing. Working as part of a national, multi-disciplinary team, this role collaborates across clinical care, practice, governance, and innovation to support BaptistCare's South Australian services. With a strong focus on compliance, safeguarding, and continuous improvement, the role leads strategic quality initiatives, ensures regulatory standards are met, and provides expert advice to executive leadership. Responsibilities include overseeing accreditation, service evaluation, and quality assurance projects that drive high-quality, consumer-centred care.
Key responsibilitieswill include, but will not be limited to:
Lead the preparation for external Accreditation frameworks including but not limited to the Quality Improvement Council (QIC) organisational accreditation, the National Disability Insurance Scheme (NDIS) Audit, Tourism Accreditation and Horse Safety Accreditation.
Manage and oversee the work of the local Quality team to ensure priorities are completed to the expected standard and within required timescales.
Lead and co-ordinate program annual reviews, quality audits and ensure timely and effective responses to non-compliance or identified risks.
About you:
You're a passionate and experienced quality leader who thrives on driving service excellence and building a culture of continuous improvement. With a strong understanding of regulatory compliance and a genuine commitment to person-centred care, you bring a proactive and solutions-focused approach to everything you do. You're not just across the detail, you're also a strategic thinker who enjoys collaborating with others to lift practice, enhance outcomes, and embed quality systems that make a real difference.
You will also have the following skills and experience:
Relevant tertiary qualifications in health, human services, social sciences or related discipline.
Demonstrated experience and success in quality and compliance leadership within the community, health or human services sector.
Strong understanding of relevant regulatory frameworks and standards (e.g., NDIS, Community Services, Child Protection).
About us:
Baptist Care SA works collaboratively with South Australians from all walks of life. We provide Camping and Adventure Programs, Disability Services, Homelessness Services, Out of Home Care and Youth, Family and Community Programs. We are committed to finding a way forward for everyone we serve and supporting them to achieve their life goals. We find ways to make people's lives better.
Why work with us?
Baptist Care SA offers a flexible and supportive environment where you are encouraged to be the best version of yourself.
You'll also receive:
A competitive salary on the SCHADS Award (Level 8) + super
Salary packaging in addition to increase your take home pay
A corporate health plan with BUPA offering discounted health insurance
Employee Assistance Program
Support cultural and community obligations, including up to five days Paid Cultural Leave
We do not accept applications via email, however, for more information, please see our website, or reach out to the Talent Team at recruitment@baptistcaresa.org.au for a confidential discussion.
All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.
Baptist Care SA is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptcare (VIC, TAS), to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.
Unlock job insights
Salary match Number of applicants Skills match
Community Services & Development 1,001-5,000 employees
Baptist Care SA is a leading provider of community services in South Australia. Beginning in 1913, Baptist Care SA has grown to over 1,200 dedicated staff and volunteers, working tirelessly to help South Australians achieve their full potential. We're committed to working with the State's most disadvantaged, championing local issues and connecting with people to enable positive change. It isn't easy tackling such tough issues, but our clients' successes mean it's often extremely rewarding.
Baptist Care SA is a leading provider of community services in South Australia. Beginning in 1913, Baptist Care SA has grown to over 1,200 dedicated staff and volunteers, working tirelessly to help South Australians achieve their full potential. We're committed to working with the State's most disadvantaged, championing local issues and connecting with people to enable positive change. It isn't easy tackling such tough issues, but our clients' successes mean it's often extremely rewarding.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
Featured jobs
4d ago
National Compliance, Audit and Risk Manager
McArthur
25d ago
Adelaide Specialist Support Coordinators Pty Ltd
#J-18808-Ljbffr