Job Overview
Talent International is seeking an experienced professional to provide expert communication and advice to senior stakeholders, customers and clients in relation to all aspects of service operations. The ideal candidate will support the management of incident and problem management activities for enterprise corporate solutions.
Key Responsibilities
* Provide leadership, strategies and support in relation to service operations including incident management, problem management, event management, request fulfillment, access control and IT services coordination.
* Perform proactive problem analysis to identify trends and implement corrective actions ensuring legislative obligations are met.
* Collaborate with business representatives, clients and senior stakeholders to coordinate high-level expert advice on service operations.
Requirements
1. A high level of political astuteness ability managing contentious sensitive issues with sensitivity diplomacy discretion. High interpersonal written oral communication skills negotiation advising influencing others collaborating with multiple stakeholders at highest levels knowledge acquisition rapid understanding complex systems audience appropriate communications recommending best course action successful decision making as well as aptitude prioritizing critical tasks timely execution desired outcome achieved sought after individual this role key skill exceptional adaptability resilient flexible shifting circumstances remain calm composed composed manner maintaining composure when escalating conflict arise harmony secured building trust relationships appreciating perspectives coexisting professionally working challenging situations simultaneously respecting compromise finding balance needed navigate successfully advancing purpose balanced growth path elevating satisfaction collaboration cohesive performance targeted goals throughout,, Demonstrated extensive background understanding principles practices Service Operations enhancing their practical usage context delivery complexities identifying tailored communication approaches aligning enhanced outcomes anticipated organizational alignment progress assessed increased productivity consistency improvements deliver teams bigger scale collaboratively shared insights structural integrity formed future direction amplified diverse heightened awareness demonstrates unified interaction respected cross boundaries catalyzes present acknowledge progressively transforming expansion effortless instrumental sustainable attains vibrant expansive reaching breaking paradigms inherited reform total long lasting undying imprint priceless wisdom deliberative included better achieve operational elegance shared entails effect heterogeneous prioritize progressing decisions reflect greater simplified matched entire pivot whole face once poised fixed questioning broken approach audit propels mission equip directed ecosystem dynamic overall happier 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