Join to apply for theHVAC Technical Support Technicianrole atTemperzone
Overview
As a Technical Support Technician, you'll play a pivotal role in supporting the daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers alike.
Joining our team means working with Temperzone, a leading HVAC manufacturing company, where you can bring your refrigeration tech experience to the forefront.
Key Responsibilities
Offering general and technical support for all Temperzone products in the Australian market.
Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
Liaising with service agents, contractors, and consumers to ensure seamless support.
Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
Conducting training sessions on Temperzone products—internally and externally—and hosting product seminars as per set schedules.
Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
Assisting the warranty team with parts or technical inquiries and evaluating service agents.
Demonstrating product operations and commissioning processes to installation/service contractors as required.
Qualifications
A minimum of 5 years' experience in the air conditioning industry.
Demonstrable HVAC service, diagnostic, and commissioning experience.
High-level knowledge in systems controls and mechanics.
Competency in air conditioning system design technicalities.
Solid understanding of system controls and customer service focus.
Additional Information
Why Join Us?
Access to health and well-being initiatives.
A supportive and inclusive environment where you can thrive.
Ongoing training and professional development opportunities.
Stability and growth within a respected, privately owned company.
Important Information
A pre-employment medical check and national police check are required.
Applicants must have the right to work in Australia.
We kindly request no agency applications.
We are proud of what we do, and we're looking for someone who shares our passion for excellence and innovation.
If this sounds like the role for you, we'd love to hear from you
Apply Now and Join the Temperzone Team
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