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Apac it support specialist (city of sydney)

Sydney
Surteco Australia
IT
Posted: 5 October
Offer description

SURTECO is a global leader in the development, design, production, and marketing of surface materials based on paper and plastics. The company operates through two main segments: Paper and Plastics. SURTECO's extensive product portfolio includes edge bandings, finish foils, decorative printings, impregnates, and release papers, catering to the international wood-based, flooring, and furniture industries.

SURTECO is committed to innovation and sustainability, offering environmentally friendly products and solutions. The company emphasizes quality, reliability, and customer satisfaction, ensuring that all products meet high standards of design and functionality. With a strong presence worldwide, SURTECO combines creative design with advanced technology to provide holistic decor solutions.

Job Description

Reporting to the Head of IT Service Management as the APAC IT Support Specialist at SURTECO, you will be responsible for the 1st-level execution of incidents and requests within the SURTECO Group. Your main tasks will include coordinating the processing of incidents, major incidents, changes, standard, and access requests by the team of experts. You will support the global workplace and infrastructure teams in both onsite and remote support, as well as manage devices for the assigned location.

Key Responsibilities

- Incident Management: Execute and coordinate the handling of major incidents, changes, standard, and access requests.
- CMDB Maintenance: Maintain and update the Configuration Management Database (CMDB) and other repositories, ensuring all changes are properly documented and tracked.
- Technical Support: Provide technical support to staff, diagnosing and resolving hardware, software, and network issues.
- Network Management: Set up user accounts, manage permissions, and troubleshoot network connectivity issues.
- Customer Service: Communicate effectively with users to understand and address their IT-related problems, providing clear and concise solutions.
- Global Team Support: Collaborate with and support the global team of solution experts to ensure cohesive and efficient IT operations across all locations.

Requirements

- Knowledge:
- Strong understanding of computer hardware and software.
- Proficiency in networking and troubleshooting.
- Familiarity with operating systems like Windows, macOS, and Linux.
- Knowledge of security practices and database management
- Proficiency with current Windows operating systems and Microsoft Office applications.
- Knowledge of network security, Windows server maintenance, and site networking.

- Education:

- Bachelor degree, completed training in the IT sector or equivalent further training and or skilled experience.

- About you:

- Resilient team player with an independent working style.
- Solid organisational skills.
- Willingness to learn new technologies and systems.
- Friendly and helpful interaction with users.

SURTECO is passionate about creating an inclusive workplace and we are proud to be an equal employment opportunity employer.

#J-18808-Ljbffr

📌 APAC IT Support Specialist
🏢 Surteco Australia
📍 City of Sydney

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