Senior Training Advisor
* Service NSW Grade 9/10
* Talent pool only for future full time/part-time, temporary and ongoing opportunities
* Location: Sydney, Parramatta, Newcastle or Gosford.
Flexible working location for the right candidate (DCS headquarter location). Hybrid working available.
Please note
This recruitment will be used to create a Talent Pool for opportunities that arise over the next 18 months. If you are interested and would like to be considered to join our talent pool for upcoming full-time and part-time, ongoing and temporary opportunities, apply now.
There may be an opportunity for a temporary job share arrangement later in the year. If part-time work interests you, we encourage you to apply.
Essential Requirements
* Relevant tertiary qualifications and/or relevant industry experience
* Current NSW driver's licence and ability and willingness to travel as required (including regional travel)
About the team
The Service NSW Training Team plays a critical role in building organisational capability and driving service excellence across the enterprise. We are committed to equipping our people with the skills, knowledge, and confidence required to deliver exceptional outcomes for customers and communities across NSW. Through the design, development, and delivery of high impact, tailored learning solutions, we support a diverse workforce operating in dynamic and complex environments.
As part of our award‐winning culture team, we champion innovation, continuous improvement, and measurable learning outcomes that align with strategic priorities. The team partners closely with business leaders to ensure training programs are contemporary, scalable, and embedded in operational practice.
About the role
The Senior Advisor of Training leads the delivery of large‐scale learning programs across the organisation. This role is responsible for designing and implementing training initiatives that support business goals, project outcomes, and overall strategy. They manage a team of up to 15 instructional designers and facilitators, ensuring high‐quality delivery across 35 to 40 projects at any given time.
Key Responsibilities
* Lead a geographically dispersed team across NSW, building a collaborative, high‐performing, and customer‐focused culture.
* Oversee around 100 training programs delivered face to face, virtually, and online, ensuring they are consistent and high quality.
* Guide the development, review, and continuous improvement of training programs so they align with organisational goals.
* Work closely with senior stakeholders and project leaders to understand impacts on people and provide strategic advice.
* Build and maintain strong partnerships, both internally and externally, to deliver effective and impactful learning programs.
* Coach, mentor, and support team members to strengthen capability and foster a high-performing, award‐winning culture.
About you
* You have experience delivering high‐impact training programs.
* You're an engaging and collaborative leader who works well with diverse teams and senior stakeholders.
* You think strategically and enjoy solving complex training challenges.
* You thrive in a fast paced environment.
What we need from you
Please submit an up‐to‐date resume and one‐page cover letter (max. 1 page) outlining your skills and experience. Please also ensure you address the essential requirements for the role.
Salary Service NSW Grade 9/10, with the base salary for this role starting at 130,705 base plus superannuation.
Click Here to access the Role Description. For enquiries relating to recruitment please contact Thomas Ting‐Shelley via thomas.ting‐.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 7th of April at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact thomas.ting‐ or 02 9494 8351.
For more information, please visit
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