About Our Client
This organisation is a well‐established business within the food manufacturing and ingredients sector, supplying high quality products to a broad customer base. Known for its strong customer focus, the business places high importance on service excellence, operational efficiency, and long term customer relationships. With a collaborative team culture and clear values centred around respect, integrity, and dedication, the company offers a dynamic working environment where employees are supported to grow, learn, and make a meaningful impact.
Job Description
* Manage customer inquiries via phone, email, and other channels in a timely manner.
* Process orders accurately and ensure efficient delivery coordination.
* Maintain up-to-date customer records and databases.
* Resolve customer complaints and elevate issues when necessary.
* Work closely with internal teams to ensure seamless service delivery.
* Provide product information and support customers in making informed decisions.
* Contribute to continuous improvement initiatives within the department.
* Assist with general administrative tasks as required to support the team.
A Successful Customer Service Representative Should Have
* Previous experience in a customer service or administrative role, ideally within the FMCG industry.
* Strong communication skills and a professional phone manner.
* Proficiency in using customer relationship management (CRM) systems and Microsoft Office Suite.
* Ability to multitask and prioritise in a fast‐paced environment.
* A proactive approach to problem‐solving and attention to detail.
* Team‐oriented attitude with the ability to work independently when required.
* Commitment to delivering excellent customer experiences.
What's on Offer
* Hourly rate of AUD 32.00 - AUD 40.00 + superannuation.
* Opportunity to work in a reputable company within the FMCG industry.
* Temporary position with potential for further opportunities.
* Supportive and collaborative team environment in Sydney.
* Chance to develop your skills in a fast‐paced, customer‐focused role.
If you're ready to take on this exciting opportunity as a Customer Service Representative in Sydney, apply now! We look forward to hearing from you.
Contact: Lara Wilson
Quote job ref: JN-042026-6994230
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