Expression of Interest — Full-Time Coach (In-Office, Stirling SA — Adelaide Hills)
Pay: A$75,000.00-A$150,000.00 per year
Base rate + Commission
Support. Develop. Elevate. Build High-Performing Phone Sales Professionals.
Who We Are
Bold helps leading dental practices across Australia grow through high-quality digital marketing and conversion-focused systems.
Every day, we connect people ready for dental implants with clinics that can change their lives.
Our phone sales team is the human bridge between fear and confidence — between hesitation and life-changing action.
To support that mission, we're building a coaching and performance function that strengthens our people, sharpens their skills, and elevates every call.
Our team moves fast, owns results, and constantly improves.
We live by three values that guide everything we do:
* Act Fast – We move quickly to support teammates and customers.
* Own It – We take full responsibility for our outcomes and results.
* Stay Humble – We keep learning, listen to feedback, and grow every day.
And we're looking for someone who embodies these values in everything they do,
Why This Role Exists
Our phone sales team drives life-changing outcomes for patients.
But even the best team needs guidance, structure, and continuous growth.
We're looking for a Full-Time Coach who can sit alongside our team in the Stirling office, listen to real calls, refine real skills, and help excellent phone salespeople become world-class communicators.
This role is about bringing out the best in people — sharpening skills, deepening emotional intelligence, strengthening objection handling, and ensuring every team member is supported to perform at their highest standard.
If you love developing people, creating small-but-powerful improvements, and helping humans communicate more effectively… this is a role where you will thrive.
The Mission
You will support our phone sales staff to achieve exceptional results by:
* Coaching call flow
* Elevating emotional intelligence
* Strengthening rapport-building and empathy
* Improving objection handling and confidence
* Helping reps apply scripts naturally and conversationally
* Reinforcing discipline, consistency, and high standards
* Ensuring every staff member embodies Bold's values on every call
At Bold, we don't just train.
We transform people into the highest-performing versions of themselves.
What You'll Do
* Provide ongoing 1:1 coaching to our phone sales team
* Listen to live and recorded calls daily
* Identify strengths, weaknesses, and opportunities for improvement
* Teach reps how to conduct deeper, more emotionally intelligent conversations
* Coach reps on overcoming real fears and objections with empathy
* Reinforce Bold's call frameworks, call flow, and core mission
* Support staff in becoming natural, confident communicators
* Help new team members ramp quickly and confidently
* Provide feedback that is honest, constructive, specific, and actionable
* Track rep progress and improvements over time
* Help maintain a positive, high-performance culture
* Work directly from our Stirling Office (full-time)
This is not a passive role — it's hands-on, in the trenches, actively shaping the performance of our sales team.
Who You Are
You're someone who loves people — not just talking to them, but developing them.
You understand how humans think, feel, and behave on the phone.
You know how to guide someone from average to excellent.
You'd excel in this role if:
You have experience in:
* Sales coaching
* Call centre/phone sales training
* Quality assurance with coaching responsibilities
* High-performance development roles
* Mentoring or onboarding sales talent
And you naturally:
* Listen deeply and observe behaviour patterns
* Understand emotional drivers and human behaviour
* Communicate with clarity, confidence, and empathy
* Give feedback that inspires improvement — not defensiveness
* Lead with humility while holding people to high standards
* Stay calm, constructive, and supportive under pressure
* Love watching people grow and succeed
* Care deeply about mission, meaning, and impact
* Move quickly and take initiative without needing micromanagement
If you get satisfaction from watching someone "click" into a new skill…
If you believe people are capable of more…
If you enjoy helping others win…
You will do incredibly well here.
Who This Role Is NOT For
People who avoid difficult conversations
Anyone who sugarcoats feedback or is scared to challenge someone
Coaches who rely on generic advice instead of specific guidance
Those who cannot listen to calls for long periods
Anyone who cannot demonstrate real experience coaching or supporting phone sales teams
People who lack patience, empathy, or curiosity
Anyone uncomfortable working in-office daily
People who value comfort over growth
Anyone who cannot move quickly, take ownership, or maintain high standards
We are building a high-performance coaching culture — and that only works with people who truly care about elevating others.
What We Offer
* Full-time position in our Stirling Office (Adelaide Hills)
* Opportunity to meaningfully shape the performance of our sales team
* A mission-driven environment where your work directly impacts patient outcomes
* A supportive, values-led team that moves fast and celebrates growth
* Long-term career opportunity as the coaching function expands
* Being part of a company that rewards ownership, initiative, and improvement
* A role with purpose: helping people become their best — both our team and the patients we serve
Ready to Express Your Interest?
If you're someone who lights up when developing others…
If you love coaching, listening, guiding, refining, and elevating people…
If you want to help build a world-class phone sales team…
We would love to hear from you.
To express your interest:
Attach a short cover letter explaining:
* Why you're the right person for this role
* What coaching means to you
* How you develop high-performing people
* Why Bold is the place where you want to make an impact
No cover letter = no consideration. We're only looking for people who go the extra mile.
If you have the passion, the discipline, and the humility — we'd love to hear from you.
Job Type: Full-time
Pay: $35.00 – $45.00 per hour
Expected hours: 38 per week
Application Question(s):
* I have provided a cover letter directly related to this job description
Work Location: In person