St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life-limiting illness. Established in 1989, the hospice has built a reputation for delivering high-level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families.
Are you a team player with excellent communication and administration skills? If you are looking for a job where you can make a real difference, come and join our team! Our Community Care Coordinators work alongside our clinical teams to coordinate patient services in our palliative care coordination hub. The team covers all aspects of work in the hub including being the first point of contact for callers to our 24/7 advice line OneCall.
Main duties of the job
Our most recent Care Quality Commission report rated the hospice as Outstanding
The post holder will act as a Team Lead for the Community Care Coordinators in a managerial position but also acting as a Community Care Coordinator covering shifts and providing support to our Virtual Ward service.
The hospice's work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the In-Patient Unit, the Community Care Unit including outpatients clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support.
Hours: Fulltime 37.5 hours per week - 5 x 7.5 hour shifts which can include weekends and bank holidays
Interviews: 5th May 2026
About us
St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks.
The hospice offers a generous benefit package, including:
27 days annual leave entitlement
LifeCover
Cycle to Work Scheme
Car Leasing Scheme
Health Service Discounts
Occupational Sick Pay
Blue Light Card
Employee Assistance Programme
Job responsibilities
JOB SUMMARY
St Elizabeth Hospice provides planned, reactive and coordinated care to patients requiring palliative and end of life care. The community care coordinators cover 7 days per week, providing support to our integrated community service including the OneCall service.
The post holder will act as a Team Lead for the Community Care Coordinators in a managerial position but also acting as a Care Coordinator covering shifts and providing support to our Virtual Ward service.
SAFEGUARDING RESPONSIBILITIES
Demonstrate a commitment to keeping adults and young people safe
Report any disclosure made to you to the appropriate person
Report any safeguarding concerns in the workplace to the appropriate person
Maintain an awareness of the hospice's policies in relation to safeguarding
KEY ACCOUNTABILITIES
To lead and manage the Community Care Coordinators to include 1-1s, appraisals, performance concerns, absence requests and deal with any line management issues.
To recruit, onboard and provide training for new starters to the team.
To develop and manage a robust rota for the Community Care Coordinators and Community Healthcare Assistants covering days and nights.
To ensure that adequate cover, to the established service model, is provided 8 am to 8 pm, 7 days a week to the OneCall service.
To provide ongoing training and refresher training sessions as required.
To have an overview of the Virtual Ward service, including rostering of care visiting and updating associated systems.
Review and confirm any timesheets and mileage claims for the Virtual Ward team.
To have an understanding of all care coordinator functions to be able to support when needed.
Ensure that StaffCare is up to date with sickness/shifts swaps for both the Community Care Coordinator team and Virtual Ward Community Healthcare Assistants, running sickness reports as required.
To signpost and provide information as and when required. To be a resource and knowledgeable of services and informed of capacity within care providers.
To coordinate visits by our Community Healthcare Assistants, providing care for new patients and to manage existing patients.
To assist in the investigation of administration incidents as directed by the community service lead
Act as a role model to the team, positively implementing changes to processes and ensuring high quality service delivery
To attend relevant meetings as required.
To recognise indications of staff stress and to facilitate staff support.
Monitor stock levels for both Community Care Coordinator and Virtual Ward Teams, liaising with suppliers and placing orders.
To participate in the induction of new staff
Community Care Coordinator
To understand and organise care packages for end of life patients e.g. number of carer visits in a day using the software provided.
To support care coordinator role and duties for OneCall, virtual ward and general administration as needed
To maintain patient records, ensuring that all activities e.g. telephone calls, are entered in a timely manner and are accurate.
To ensure patients, families and healthcare professionals are informed of changes and updates.
Ensure adherence with relevant Infection Prevention and Control policies and procedures.
To be involved in appropriate education opportunities relevant to the Hospice.
General
To be able to deal with sensitive information at all times.
To devise with the line manager, a personal development plan in line with the Hospice objectives and personal needs.
To maintain and optimise personal professional skills.
To participate in professional placements and lay person visits to the Hospice, as requested.
To recognise the value of volunteer contribution and play an active part in their support and development where appropriate.
To give feedback from attended education programmes/study days to the multi-disciplinary team.
To support the development of other team members where required.
To work within the policies and procedures of the Hospice.
To uphold the hospice and individual teams values at all times.
To ensure effective use of resources.
To participate in relevant activities which promote the Hospice as requested.
To respect at all times the confidentiality of information covering patients, staff and volunteers.
To play an active part in the development and maintenance of good relationships with all those who have business with the Hospice.
To promote the Hospice Philosophy of Care towards patients, relatives and visitors.
Person SpecificationQualifications
* Educated to GCSE Standard or equivalent.
* NVQ Level 3 or above in Business Administration or equivalent previous experience.
Experience
* Experience of working in a busy administration role, working with minimal supervision.
* Experience of establishing work processes and procedures.
* Experience of working within a secure and confidential environment.
* Experience of working as a team leader or manager.
* Experience of working within a healthcare setting.
Specific Skills
* Excellent written and verbal skills.
* Effective communication, inter-personal and organisational skills, face to face, in writing and over the telephone.
* Advanced IT skills including Word, Excel, Outlook.
* Able to manage and prioritise own workload.
* Able to work accurately with excellent attention to detail.
* Experience of healthcare IT systems such as systmone/EPIC.
Personal Qualities
* Demonstrable experience of team working.
* Ability to withstand sensitive and potentially stressful situations.
* Strong attention to detail and accuracy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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