To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests Awareness of hotel activities and a proper handover of the pending points