Senior Service Desk Analyst
Are you an analytical and detail-oriented professional seeking a new challenge? This role could be the perfect opportunity for someone like you.
This position requires a strong understanding of IT service delivery standards, SLAs, and KPIs. You will analyze tickets to evaluate service performance, monitor ticket and call queues, and report on day-to-day incidents.
* Strong analytical skills with attention to detail
* Effective communication and problem-solving abilities
* Ability to work in a fast-paced environment and prioritize tasks effectively
The ideal candidate will have demonstrated experience in a service desk, quality assurance, or similar customer experience role, supporting users in a large enterprise IT environment.
Key qualifications include:
* Exceptional verbal and written communication skills
* Strong understanding of IT service delivery standards, SLAs, and KPIs
* A self-motivated and confident team player
We are looking for a motivated and organized individual who can thrive in a dynamic and ever-changing environment.
Responsibilities:
* Analysis of delivery of services
* Monitoring of ticket and call queues
* Reporting of day-to-day incidents
* Development and maintenance of regular communication channels with customers
* Assistance in continuous improvement of services
Requirements:
* Demonstrated experience in a service desk, quality assurance, or similar customer experience role
* Strong understanding of IT service delivery standards, SLAs, and KPIs
* Exceptional verbal and written communication skills
* Strong analytical skills with attention to detail
Join our organization and contribute your expertise to a talented team of professionals.
What We Offer:
* Competitive compensation package
* Opportunities for career growth and development
* A collaborative and supportive work environment