Customer Service Representative
Job Summary:
We are seeking a highly skilled and experienced Customer Service Representative to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in administration.
Key Responsibilities:
1. Handle and escalate customer enquiries and repair requests in a timely and professional manner;
2. Accurately record service jobs and data entry into our systems;
3. Maintain effective customer relationships through excellent communication and follow-up skills;
4. Troubleshoot and resolve issues efficiently, providing solutions that meet the customer's needs;
5. Plan and schedule maintenance work to ensure it is completed on time.
Requirements:
To be successful in this role, you will need:
1. Strong computer literacy and data entry experience;
2. Outstanding customer service experience, particularly over the phone;
3. A friendly and approachable personality, with excellent communication skills;
4. Scheduling experience and knowledge of local suburbs;
5. Relevant industry experience and understanding;
Desirable Skills:
Experience in Joinery, Kitchen Cabinetry, or Building environments would be highly advantageous. A