As a customer service expert, you will play a key role in helping to provide seamless banking experiences for our customers. This involves meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations and educating them on the financial solutions available.
About the Role
This is a collaborative team environment where you will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our customer promises to ensure customers leave the branch as strong advocates of our organisation.
You will have the opportunity to:
* Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
* Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience
* Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
* Actively participate in and support bank programs and initiatives
* Take responsibility to 'know your customer' from a risk perspective
Required Skills and Qualifications
To grow and be successful in this role, you will ideally bring the following:
* Exceptional customer focus - retail experience is an advantage
* Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
* Ability to multi-task and highly adaptable to change and ambiguity
* Willingness to work in a collaborative team environment
* Sound understanding of compliance
* Excellent communication and interpersonal skills
Benefits
From the moment you join our organisation, you'll be doing meaningful work that will shape a world where people and communities thrive. We offer flexible working arrangements, a range of benefits including access to health and wellbeing services and discounts on selected products and services.
We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Our organisation is dedicated to improving the financial wellbeing and sustainability of our millions of customers. We're shaping a world where people and communities thrive, driven by a common goal.