Assistant Director – Emergency Communications and Performance
NT Police, Fire and Emergency Services – Darwin NT
Senior Administrative Officer 1 - Remuneration Package Range $151,221 - $168,735 (including salary $128,551 - $143,611)
Joint Emergency Services Communications Centre
Darwin, Northern Territory
Full time ongoing position
Provide leadership and management experience within a complex call centre to support the Territory's emergency services.
The Joint Emergency Services Communication Centre (JESCC) is the heart of critical communications for St John Ambulance, NT Fire and Rescue Services, and NT Police, managing emergency and Triple Zero calls across the Territory.
As the Assistant Director, you provide strategic and operational management of the emergency communications and performance functions within JESCC and oversee systems, technology, data and performance reporting, governance, and integration with partner agencies.
Acting as the primary conduit between JESCC, the Department of Corporate and Digital Development (DCDD), and emergency service partners, you are responsible for ensuring the delivery of reliable, data-informed, and resilient communication services, including performance reporting, trend analysis and insights to inform decision-making. Supporting the Superintendent, you will assist with strategic planning, service performance analysis, risk management, and financial and procurement processes.
To be successful, you require extensive experience in managing large or complex call centre operations with demonstrated ability to oversee communications systems and infrastructure. Strong stakeholder management, communication and negotiation skills and the ability to build productive relationships and collaborate effectively across agencies and technical teams is essential.
In return, you will receive a competitive remuneration package inclusive of 12% superannuation, 6 weeks recreation and 3 weeks personal leave, additional 3-day Christmas closedown leave, 17.5% annual leave loading, flexible work options and a supportive leadership team and peer group as you develop a long‑term career with the JESCC.
If you reside interstate, this is a great time to consider moving to the Territory and experience the uniqueness of living and working in Darwin. Enjoy an enviable lifestyle and a work life balance that allows you time to explore the stunning landscapes, tropical sunsets and spectacular lightning displays. Darwin's rich multicultural society and community spirit makes it a great place to live, work and play. Relocation assistance can be discussed at interview.
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For further information about this vacancy please contact:
Ian Kennon on 1***5 or **********@pfes.nt.gov.au
Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.
The NTPS values diversity and inclusion and aims for a workforce that represents the community. Under the agency's Special Measures Plan, eligible Aboriginal applicants will receive priority consideration; however, people from all diversity groups are encouraged to apply.
For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit
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