Customer Service Excellence
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* We are seeking a highly skilled and motivated Administrative Officer to join our team. As an Administrative Officer, you will play a key role in providing frontline service to professional and academic staff within Health.
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About the Role:
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The successful candidate will be responsible for delivering responsive and customer-focused service to professional and academic staff. This will involve providing front-of-house support to the College, including reception duties and event support.
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You will also be responsible for maintaining an understanding of current policies and procedures, and providing proactive, accurate, and solutions-focused advice and enquiry management.
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In addition, you will support the service requirements of Health by contributing to the development and implementation of Standard Operating Procedures and proficient use of approved University systems (e.g., Help Hub).
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Your Key Responsibilities:
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* Deliver responsive and customer-focused service to professional and academic staff within Health.
* Maintain an understanding of current policies and procedures.
* Support the service requirements of Health in a consistent manner.
* Contribute to the development and implementation of Standard Operating Procedures.
* Provide proactive, accurate, and solutions-focused advice and enquiry management.
* Actively contribute to a superior service culture.
* Identify opportunities to improve service delivery.
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Your Skills and Qualifications:
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* Completion of a Certificate IV/Diploma level qualification or equivalent combination of relevant experience and/or education/training.
* Demonstrated commitment to customer service excellence.
* Excellent interpersonal skills.
* Demonstrated ability to perform tasks in a timely manner with a high degree of accuracy.
* A high level of computer literacy, including competence in the Microsoft 365 suite.
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What We Offer:
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We offer a competitive salary package, including base salary and superannuation.
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Contact Information:
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Please refer to the attached Position Description below for full details.