OverviewAustralian Unity Home Health is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community.The Health Concierge provides personalised health and aged care support to help prospective Home Health customers prepare for, or transition into, programs of care, recovery or treatment.
The aim of this function is to remove the stress out of the process, wrap an arm around the shoulder of prospective customers and provide the practical tools and resources for prospective customers to help them manage their health and care needs.Your OpportunityThe Health Concierge - Customer Support role is responsible for assisting customers and resolving queries accurately and in a timely manner.
The Health Concierge–Customer Support should build relationships to pre-empt customer queries and to assist them on their aged care journey.As the go-to person for customers, you provide the warm support our customers need, addressing their questions, concerns, and issues with empathy and efficiency.
You play a crucial role in ensuring customers feel supported throughout their journey with Home Health, handling everything from billing inquiries to service adjustments.This full time role based at our Nowra office at the NSW South Coast offers flexible and remote working opportunities, which could include some in-office days for successful applicants living near our branch or potentially fully remote/WFH options.About YouDemonstrated experience in customer support rolesProficiency using the Microsoft Office suite of applicationsExcellent verbal and written communication skillsDemonstrated ability to engage with internal and external stakeholders, build rapport and understand their needsSound working knowledge of funding instruments and regulations associated with in-home/community care servicesCertificate III or above qualification in community, aged care or administration is desirableBenefits & PerksFlexible Working ArrangementsExtra leave benefits, including Wellbeing, Community, and Deep Listening days each yearFitness Passport – discounted access to gyms and fitness facilitiesExclusive employee discounts across Australian Unity products, travel, and accommodationNovated leasing – salary package a new car through Maxxia or Flare Cars and save on taxSound like YOU?
Hit APPLY and get ready to start your new career journey with us.Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
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📌 Health Concierge - Customer Support
🏢 ILLAWARRA MERCURY
📍 Wollongong