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Who We Are – Join Retailors and Shape the Future of Tech Retail
At Retailors, we don't just sell products – we create unparalleled experiences and push the boundaries of tech retail. As a leading Samsung partner in Australia, we operate an expanding global network of premium stores, delivering best‐in‐class consumer experiences across multiple regions.
Our goal is simple: to empower our team and inspire consumers through innovative retail concepts and a relentless passion for innovation and technology. From our stores to our headquarters, we cultivate a high‐energy, results‐driven culture where leadership, teamwork, and excellence defines our success.
The Role
Reporting to the Store Manager, you'll play a key role in the store's success. Your day‐to‐day will focus on managing the back‐of‐house processes, driving operational efficiency, coaching on the run, and creating a winning culture within your store. You will also play an active part on the shop floor, ensuring the Ultimate Retail Experience is delivered every time. You will exhibit and align yourself with Retailors' values: LEADERSHIP, CARE, ACCOUNTABILITY, TRANSPARENCY and INNOVATION.
Responsibilities
* Managing stock processes, including preparing stock for sale, stocktake, audits, acceptance and transfers
* Operational compliance within back of house
* Inventory management and data accuracy
* Supporting with customer escalations
* Provide technical support and training for new and existing processes, products or service
* Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement
* Completion of rosters
* Coaching and development of your team to support operational areas
Preferred Candidate Attributes
* Passionate about Samsung and aligned with our company's core values.
* A minimum of 1 year's experience in a back‐of‐house role or similar within a retail environment.
* Experience in a store leadership or key holder role, supporting and motivating a team to achieve results.
* Proven ability to work efficiently while maintaining a high level of attention to detail.
* Proven ability to create positive and memorable customer interactions.
* Flexible with full‐time availability, including late‐night trade and weekends.
* No prior technology experience required! You will be trained on all technical aspects of the role. All you need is your exceptional people skills.
What's in it for You?
* Competitive Monthly Bonus Program and commission scheme.
* Healthy Work‐Life Balance with every second weekend off.
* Generous Discounts: Enjoy generous savings on Samsung products for yourself and your family, plus exclusive discounts with our partner brands Nike & Mattel.
* Samsung Branded Uniforms provided.
* Career Progression: Genuine pathways for growth with our partner brands of Samsung, Nike and Mattel, as well through our Retailors Global Brand.
* Fun & Supportive Environment: Be part of a fun, energetic, and supportive team.
* Training & Development: Access to training opportunities and career development.
* Join us in making every shopping experience at Samsung Chadstone extraordinary!
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