Job Summary:
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We are seeking an IT Support Specialist to provide top-notch technical assistance to our executive team. This role involves ensuring that executives have cutting-edge, always-on, always-working IT solutions.
* Main Responsibilities:
* Design, document, and deploy advanced technical solutions tailored to meet the specific needs of the executive staff's team in both their offices and residences
* Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the executive team
* Proactively analyze data sets to identify trends and patterns that could preemptively address potential IT issues and enhance troubleshooting efficiency
* Provide high-level technical support, promptly resolving challenging escalations involving hardware, software, and network issues
* Provide AV conference support for both onsite/offsite presentations, events, and meetings
* Coordinate and oversee the technical setup and configuration of highly visible, business-impacting executive level meetings and presentations, ensuring all IT requirements are meticulously met
* Able to demonstrate a high level of discretion and the ability to handle sensitive information confidentially
* Provide 24x7 on-call support in an on-call rotation
Requirements:
* 4+ years of experience in enterprise and/or executive IT support
* Experience with Windows, OS X, iOS, and Android operating systems
* Experience with video conferencing hardware and software
Preferred Qualifications:
* Bachelor's degree in computer science or engineering
* Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Office365
* Strong general computer technology skills
* Demonstrated knowledge in both wired and wireless network technologies
* Excellent interpersonal and communication skills, with the ability to interact professionally with executives and senior management
* Knowledge of emerging technologies (latest and greatest hardware/software)
* Experience supporting and working directly with an executive client group
* Ability to prioritize executive support issues above all else
* Ability to make independent judgment calls to resolve urgent and critical matters
* Ability to provide lightning-speed response to all executive support requests
* Can-do attitude, defaulting to 'yes, we will figure out a way'
* Ability to proactively test for possible failure scenarios and consider edge cases