Number of Positions Available:
1
- Start your career with The Salvation Army today
- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
- ABOUT US
- The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
The role you could play
We are seeking a Casual Emergency Relief Assessor You will be responsible for assessing community member needs and determining appropriate financial assistance (emergency relief) and/or referrals, as required.
Duties
- Conduct interviews and assessment for emergency relief (ER) with community members in accordance with Doorways guidelines
- Community members are assisted to access support services through referral and advocacy to service providers within and external to The Salvation Army, where appropriate - Escalate complex or unresolved matters
- Actively support the local mission delivery model by working collaboratively with Corps, where required
- Participate and contribute to continuous improvement
This is a casual position based in Ballarat, VIC. Salary and conditions are in accordance with SCHADS Level 3 Award.
- Diploma level (preferred) or Certificate IV (minimum) qualification in a related field (Community Services etc)
- Experience working in the Community Services sector
- Experience working with people from culturally and linguistically diverse backgrounds would be beneficial
- Experience working in a fast-paced environment (contact centre) would be highly regarded (for Phone Line ER Assessors)
- Communicates routine technical and specialist information clearly
- Ability to address or escalates complaints
**Benefits**:
As a registered NFP we offer our eligible employees real and meaningful benefits such as;
- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
- Employee Assistance Program - Independent confidential counselling service;
- Opportunity for career development;
- Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
- An inclusive culture of dedicated, passionate and professional team members
- Positively supporting and impacting the lives of others through your career contribution
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_