37.5 hours a fortnight, 5-day fortnightPro rata amount of $76,808 - $82,140 per annum (LGIA Stream A Level 2) + SuperannuationLocation - RockhamptonYour new roleAre you looking for a better work/life balance? Do you want to work a 5-day fortnight due to other commitments but still gain valuable experience? As a Customer Service Officer, you will be the first point of contact for all inquiries at the council, assisting customers with inquiries, resolving issues, and providing timely and accurate information.Thispart-time roleoffers afantastic opportunity to balance work with other commitments, making it perfect for those seekingflexibility.This role requires strong communication, attention to detail, and the ability to handle sensitive information with integrity and discretion. Bring your experience in administration, customer service, or call centres and join a team dedicated to excellence and community support.If you're proactive, team-oriented, and customer-focused, we invite you to apply and become an essential part of our mission to deliver outstanding service!This position requires the completion of a satisfactory Criminal History Check - Police Certificate (Australia Wide Name Only Police Check).What we are looking forExcellent communication skills and customer focused approach.Good time management skills and experience with handling cash.Adaptable and open to change with a can-do attitude.A collaborative approach to ensure continuous improvement and positive outcomes for Council.Ability to work in a fast paced and reactive environment.What you'll get in returnAs an employee of Rockhampton Regional Council, you will join a diverse and innovative team of more than 1000 employees supported by good leadership, who proudly deliver services and make a difference to the lives of people living and working within the region.Supportive Work/Life BalanceA large employer with a strong values driven cultureA generous superannuation scheme -Up to 18% superannuation (conditions apply)Ongoing training and development opportunitiesPayroll deductions and salary sacrifice options17.5% annual leave loadingWages paid fortnightlyEmployee Assistance ProgramFitness Passport and active social clubsWhat you need to do nextTo apply for this opportunity, please submit two documents:1. A 1-2 page Cover Letter addressing theApplication Criteriabelow;2. Your Current resume.Application CriteriaAbility to work as an effective member of a team in a fast paced and high-volume work environment and demonstrated ability to show initiative to ensure workload is completed in a timely manner.Excellent customer service skills, ensuring a customer-centric approach in handling requests, complaints, inquiries, and transactions both in-person and within a call centre setting.Demonstrated ability to exercise sound judgment, maintain confidentiality, and show sensitivity in customer service, relating to diverse individuals, including those with complex needs, while treating all customers fairly and respectfully.Please use Council's cover letter template and ensure youclearly labeleach Application Criteria in your cover letter.Click the 'Apply' button above to complete your online application.Applications Close: Monday 19 May 2025 at Midnight (AEST)