ABOUT PREMIER RETAIL
Premier Retail is an iconic Australian retailer and owns two of the most exciting and fastest-growing retail brands, Peter Alexander and Smiggle. Born from homegrown beginnings, our stores now stand proudly on some of the most famous high streets and popular shopping centres around the world. Today, Premier Retail operates over 450 stores and employs more than 5,000 team members across Australia, New Zealand, Singapore, Malaysia, Ireland, and the United Kingdom. Premier Retail also operates a wholesale distribution channel whereby select wholesale retail partners sell Smiggle products in an additional 15 countries. Our team is focused on delivering great service to our customers and bringing new product offerings to life.
ABOUT THE ROLE
We are looking for a Loss Prevention Manager to join our Loss Prevention Team
The Loss Prevention Manager is responsible for protecting company assets, minimising shrinkage, and ensuring compliance across the retail environment. This role oversees investigations into theft, fraud, and policy breaches, while providing data‑driven insights to support retail teams and strengthen risk management. By combining training, strategic leadership, and compliance oversight, the position drives operational excellence and delivers measurable results in shrinkage reduction.
RESPONSIBILITIES
* Contribute to Loss Prevention policies and procedures in line with Company objectives
* Monitor shrinkage trends, identify contributing factors, and implement targeted action plans
* Lead investigations into theft, fraud, and policy breaches
* Conduct regular reviews of store operations, cash handling, and inventory management
* Ensure compliance with company polices & procedures
* Collaborate with key stakeholders to strengthen operational integrity
* Manage CCTV, and physical security systems
* Train staff on emergency response, workplace safety, and theft prevention
* Collaborate with local law enforcement and external partners as needed
* Partner with LP team members to deliver KPI results
* Deliver training programs to build awareness and accountability across retail teams
* Promote a culture of responsibility and operational excellence
* Leverage BI Reporting and analytics to detect areas of non-compliance
* Investigate theft, fraud, and policy breaches, with thorough evidence gathering and clear reporting
SKILLS & EXPERIENCE
* Ideally a minimum of 5 years' experience in retail loss prevention, risk management or a comparable leadership role
* Highly desirable, proven experience in investigations and data analytics, with proficiency in Power Bi and advanced Excel
* Strong problem-solving abilities, demonstrating high integrity and keen attention to detail
* Highly valued, experience with security systems, including CCTV and EAS technologies
* Excellent communication skills, with the ability to deliver training and collaborate effectively with key stakeholders to drive results
* Skilled in conflict resolution, able to meet deadlines and work independently with sound judgement
PERKS
* Generous staff discount and access to our sample sales
* Central office location based on St Kilda Rd, with direct access to the picturesque Fawkner Park
* Work closely within a high performing, supportive and collaborative environment
* Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
* Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café
Due to the fast paced nature of our business, the application close date may be subject to change. Don't delay and apply as soon as possible as we will assess applications as they are received.