Customer Experience Lead
A key role in driving sales growth and customer satisfaction by leading a team of Sales Advisors to deliver exceptional service, product knowledge, and store experience.
Main Responsibilities:
* Deliver outstanding customer service through expert styling advice, strong product knowledge, and engaging store interactions
* Analyse sales data and collaborate with Store/Concession Managers to maximise department performance
* Lead and motivate a team of Sales Advisors to consistently meet service and presentation standards
* Support recruitment efforts and ensure effective onboarding and training for new team members
* Identify and nurture future talent, contributing to development plans that support team progression
* Oversee daily store operations, ensuring efficiency and alignment with brand standards
* Act as a brand ambassador, delivering the best possible experience for every customer