As a Product Specialist, you see customer challenges as opportunities. You use your knowledge of CRM to get into the fine detail and find the solutions others miss. You turn customer pain points into clear, articulate requirements, and you work with your team to solve problems customers didn't even know they had.
The ideal candidate will have experience working with CRM systems, and knowledge of logistics would be advantageous. Previous experience working with software development teams, and collaborating with sales and marketing teams to gather requirements, is highly regarded. You will also possess strong communication and interpersonal skills, with the ability to engage with stakeholders at all levels within the organisation.
Qualifications
* Experience with CRM systems.
* Knowledge of logistics (advantageous).
* Previous experience with software development teams.
* Collaboration with sales and marketing teams to gather requirements.
* Strong communication and interpersonal skills; ability to engage stakeholders at all levels.
Responsibilities
* Investigate and provide solutions to complex issues.
* Deliver high‐quality customer service in the form of 2nd line support.
* Write requirements for new features and functionality.
* Assess existing functionality and recommend areas for improvement.
* Document supporting content and release notes.
* Analyse and document processes.
* Identify and evaluate inefficiencies, and recommend optimal business practices and system functionality/behaviour.
* Conduct product development reviews (UAT/QA) for software fixes and new features.
* Work collaboratively with customers and development teams throughout the lifecycle of new features.
This role offers a salary of $85,000–$95,000 AUD.
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