Job Title: Customer Experience Specialist
As a key player in our customer-facing team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.
This role is perfect for individuals who are passionate about helping others, are strong communicators, and thrive in a fast-paced environment.
You will work closely with customers to understand their needs, provide tailored solutions, and ensure they have a seamless experience.
Key responsibilities include:
* Building strong relationships with customers to understand their needs and preferences
* Providing expert advice on products and services to meet customer needs
* Upselling and cross-selling opportunities to increase revenue
* Handling customer complaints and resolving issues in a timely and professional manner
Requirements:
To be successful in this role, you will need:
* Excellent communication and interpersonal skills
* A passion for delivering exceptional customer experiences
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong product knowledge and sales skills
* Ability to work as part of a team and contribute to achieving business objectives
Benefits:
We offer a range of benefits to support your career development and well-being:
* Competitive salary and bonus structure
* Ongoing training and development opportunities
* Flexible working hours and remote work options
* Access to exclusive discounts and offers
* Mentorship program to help you achieve your career goals
Location:
Our store locations vary, but we have roles available in Mt Druitt, Penrith, and Richmond. Store hours may vary, so please search for specific store information.