About this role The Customer Experience and Delivery portfolio offers trusted estate administration, education, and financial services. You'll manage complex matters providing guidance to junior team members ensuring compliance with office policies. Key responsibilities include: Providing professional advice as part of a cohesive team Mentoring junior staff ensuring their success by encouraging them to grow professionally in the field they specialize in Ensuring the best possible outcome for our customers through collaboration with internal and external stakeholders This is a temporary full-time role up to six months based in Toowoomba. Job Requirements 1. A strong background in financial administration along with customer service skills A commitment to delivering excellent customer service experience which impacts lives positively Ability to provide skilled support coaching junior staff leveraging knowledge sharing for development Possessing an empathetic mindset coupled with conflict resolution negotiation influencing skills Managing files efficiently prioritising tasks effectively meeting deadlines consistently Strong organisational multitasking abilities reflecting conduct that is respectful culturally capable inclusive ethical contributing positively towards workplace culture What we offer A fulfilling position allowing direct impact on people's lives Dynamic environment offering diverse duties opportunities personal growth employee wellbeing are valued If you're ready making difference bring skills impacting real-life scenarios join us at Queensland Public Trustee Apply now being key contributor exceptional customer service within local community. Please submit application consisting following details:Cover letter two pages maximum summarizing your motivation approach candidate qualifications Your current CV or resume three pages max including any additional requirements Details of two referees having thorough understanding work performance capabilities last twenty four months Only those eligible working Australia may employed QPT Prospective employees need document proof identity right work Australia Dedicated trustee advancing safeguarding rights interests wishes Queenslanders requiring financial management trust planning administrative help Have protected individuals families numerous years come forward apply today make difference means something career..."> Duties /> DUTIES RESPONSIBILITIES BRIEF JOB SUMMARY The position you've applied will oversee managing somewhat complicated accounts while embodying company values customer satisfaction enabling interaction throughout different departments We hope finding suitable job opportunity landing dream job sounds everyone desires Building relationship doing very good deeds daily helping others create rewarding lifetime experiences maybe, The post remains unchanged though description slightly modified so it fits new format better ideally but similar minimum length under 6500 tokens combined; given nature content has been revamped attempts avoiding commercial aspects giving balanced tone instead differently linguistically constructed yet accurately conveying original message context prior changes layout looks neat clean lengthy insightful hopefully presentation convinces attracts attention.