We're an innovative e-comm and healthcare brand building something big and straightforward: the best place for those over 45 to get real health care that helps them feel strong, healthy, and happy as they get older. Separately, we also buy and grow businesses that are leaders in their niches.
Who We Are & How We Operate
We're a hard‐driving, fast‐paced team of continuous improvers—a team, not a family—hiring and developing stars (leaders) in every role. We live by six core beliefs that drive massive success:
* Remarkable: Go the extra mile to create jaw‐dropping experiences (JDCE) that turn first‐timers into re‐order loyalists—we're in the reorder business. Develop unique superpowers; do what competitors won't.
* Adaptable: Lifelong learners who grow or die—learn fast, fail fast, grab ideas anywhere, simplify everything, and proactively fix/improve everything around you.
* Accountable: Own your outcomes like it's your company—be demanding yet supportive, 100 % responsibility, share updates in Slack/Kustomer (our collective brain), own mistakes and fix them fast.
* Speed is King: Act now over perfection; good executed today beats perfect next week. Maniacal urgency, get sh*t done measurably, predisposed to action and efficiency.
* Don't Sugar Coat It: Tell the truth straight—tough talks help growth; uncomfortable conversations fuel progress; no avoidance, speak up respectfully.
* Humble: Think of the business first—admit gaps, share wins, own losses, pick what's right over who's right.
Role
If you're the type who lights up talking to people, hates flaky gigs, and wants to own real impact in a fast‐growing longevity startup—the Onboarding / Sales V.A. role is for you.
You are the first impression. You'll welcome new customers. You'll conduct 20‐30 minute Zoom calls shortly after a customer's initial program purchase. You'll verify details, build deep rapport by uncovering their motivations and past struggles, share proven success stories and data, and potentially upsell a premium add‐on as a 'fast‐track' upgrade—framing it with tailored metaphors like upgrading from a cruise to a first‐class flight to address pains such as hormonal changes, inflammation, low energy, or physical setbacks.
This role is perfect for empathetic extroverts who love coaching and closing, blending wellness expertise with sales to create life‐changing moments in a dynamic health and wellness environment. You should genuinely enjoy working with people, teaching, and solving problems with them—not for them.
Key Responsibilities
* Follow our proven onboarding script while adapting empathetically to each customer's unique story, as demonstrated in successful calls (e.g., connecting over personal backgrounds, family experiences, or specific challenges like fatigue and mood swings).
* Build deep rapport through active listening, probing questions and personalization to make clients feel truly understood.
* Verify essential info and clarify their "why" — why now, desired outcomes, and past attempts—to position the add‐on as the ideal enhancement.
* Manage your pipeline of calls, track metrics in our CRM, and ensure seamless follow‐up for upgrades and satisfaction.
* Collaborate with the team to refine processes based on trends, like recurring themes in energy levels or wellness barriers.
You're Perfect If You
* You are a top performer in your current role, perhaps as a therapist, teacher, yoga instructor, personal trainer, wellness coach, or sales professional.
* You've tried sales or customer‐facing roles and want to channel that drive into a high‐growth environment.
* You are extremely hard‐working and empathetic, excelling at adapting to unique customer stories—like wellness challenges, life transitions, or habit struggles.
* You are looking for rapid career growth into leadership.
* You have an interest in health, wellness, or nutrition.
What you get
* Stable, predictable income (no chasing clients or lessons).
* Remote freedom (webcam + fast internet required).
* Growth track—top performers level up fast & can move to sales, marketing, ops, leadership.
* Be part of building something huge in longevity (helping customers live longer, healthier‐meaningful).
Requirements
* 1‐2 years of experience as a psychologist, therapist, teaching, sales, coaching, wellness, or client service.
* Exceptional empathetic communication—warm, solutions‐oriented, and adaptive over Zoom/phone.
* Proficiency with Zoom, CRM tools (e.g., HubSpot), and basic admin tasks.
* Self‐sufficient time management in a remote setup.
What we expect from you
* High work ethic (Monday‐Saturday).
* Adhere to our proven process while personalizing for impact.
* Train daily with your coach.
* Manage your customer list & follow up diligently.
* Be a team player committed to client wins.
Benefits
* Remote: our team is fully distributed across the world and functions fully remotely.
* Personal development: budget for books, courses, coaching.
* Personal wellness: budget for gym, health apps.
* What are we missing? We're still early so you get to shape our culture.
How To Apply
* Apply here on Ashby.
* Next fill out the .
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