At Capgemini Group, we are proud of our purpose "Unleashing human energy through technology for an inclusive and sustainable future". Our success is measured through our value creation, and our overall positive impact.
Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on value creation. With the new digital economy creating significant disruptions and opportunities, our global team of over 10,000 talented individuals works with leading companies to design and create advanced real-world digital solutions and future business models, solving their most complex business and technology challenges.
The focus of your role
Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers.
As a Service Designer, you produce client-ready service design deliverables at high quality, with guidance from a more senior practitioner. You are expected to plan, prioritise, and deliver the service design activities assigned to you, in the context of interdisciplinary projects.
- Drive the design of systemic interventions in complex, multi-partner ecosystems
- Champion visual frameworks - like journey maps, service blueprints, ecosystem maps - that help bring clarity to complex challenges in human behaviours, relationships, workflow and processes, and drive decision making
- Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
- Utilise experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
- Advocate service providers as much as service users
**On a typical project you will**:
- Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
- Plan, conduct, and synthesise research, testing and piloting activities with service users, providers, and SMEs
- Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps
- Create digital product and convergent experience concepts together with the team that push the bar for quality in a given field/industry
- Support the definition of new product/service value proposition and implementation roadmaps
- Create narratives that help tell the story of the work in an impactful way
- Design wireframes, screens, and prototypes to illustrate product behaviour along defined used cases
- Document product/service requirements and guidelines for following stages of implementation
**Let's talk about your qualifications and experience**:
- Professional experience in experience design (although you might have had a different job title, like "UX designer" or "product designer")
- Highly developed design skills, demonstrated in your portfolio of recent work
- Confident presentation and storytelling abilities
- Experience collaborating in multifunctional teams as the experience design lead
- Proficiency with contemporary design and prototyping tools and methods
- Affinity with frog's values, and a passion for creating products that meet peoples functional and emotional needs
- Excellent business communication skills
Let's talk about what's in it for you!
Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.
As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:
Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.
Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero busines by 2030.
Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive